Delcambe : Vente de chaussures pour dames, hommes et enfants

Order
Shipping
Return
Reserve and try
Loyalty card

Order

Order in five simple steps :

1. Choose your items, select your size and add them to the basket.

2. Login or register.

3. Choose the desired delivery method.

See also Countries and modes of delivery

4. Accept the GTC, validate your order and proceed to payment.

You can pay your order by debit card (Bancontact / Mister Cash) or credit card (Maestro, Visa, MasterCard).

Debit Cards

You can use this method if you have an account with one of these banks: Belfius, BNP Paribas Fortis, Fintro, KBC, AXA Bank and VDK Spaarbank.

Paying with Mister Cash/Bancontact is fast, simple and secure. Payment takes place in your confidential internet payment environment based on secure payment methods specific to your bank.

Credit card

Maestro, Visa and MasterCard are accepted. Your information is encrypted using SSL protocol which allows the encryption of your bank details in your computer before being sent to our bank via the Internet. Thus, no confidential information circulates on the network without first having been encrypted. The SSL certificate also guarantees that Delcambe is the owner of this website. All the guarantees of confidentiality and security are therefore met.

5. You are redirected to the site where your order is confirmed.

This confirmation is also sent to you by email.

If you did not receive the confirmation email, check your junk mail beforehand.

Change or cancel my order

As soon as the order is validated, it is not possible to modify it.

However, you can always cancel the item(s) in your order until it has been shipped.

In this case, we invite you to quickly contact our Customer Service with your order number either by phone 065/408898 or by email: customercare@delcambe.be in order to cancel and place a new order on the site.

We will refund the cancelled item as soon as possible.

My item is out of stock

The products presented on the site are offered within the limits of available stocks.

Occasionally 2 customers order the last item in stock at the same time.

In this case, only the order validated first can be processed.

Therefore, the second order is cancelled and our Customer Service informs the customer.

We then proceed to refund the item, including any shipping costs.

However, as the seller puts back on sale products not collected in stores or returned by customers, it is possible that the items will be available again later.

Missing, incorrect or defective item in my package

An item is missing from your order?

Check beforehand that you have not received an email from our Customer Service informing you of a stock shortage of the item. A credit note is then attached to your invoice.

It is also possible that the order, too voluminous is sent in two parcels with an interval delivery day.

If you have not received anything (email or second package), we invite you to contact our Customer Service with your order number either by phone 065/408898 or by email: customercare@delcambe.be.

The item received is wrong or defective? 2 possibilities. You can:

Either go to the store of your choice with the item to explain the situation to our sales staff
Or contact the Service by email: customercare@delcambe.be with the following information:
- Your order number
- A brief description
- Some relevant photos

In both cases, we will process your request as quickly as possible and inform you of the procedure to follow.

Complaints or disputes will always be received with benevolence, good faith being always presumed in those who take the trouble to explain their situation courteously. We always try to find the best solution to best meet your expectations under reasonable conditions commercially and according to circumstances.

In principle, complaints will be processed within a maximum of 10 days from the date of receipt of the complaint.

Link to the alternative dispute resolution platform: http://ec.europa.eu/odr

Indicate a VAT number for invoicing

The VAT number can be removed or added to all orders in step 3 ("Delivery method") of the ordering process by clicking on the "click here to change this information" link located just below the delivery address.

The customer must indicate his VAT number if he wishes it to appear on the invoice that will accompany the delivery of the order.

Shipping costs

Delivery in Belgium is free for all orders of minimum 50€.

The delivery costs are automatically calculated in your basket according to:

the amount of your basket: less or more than 50€
delivery mode: at home, at a relay point or in an automatic "Cubee" locker
the country of delivery

According to these 3 elements, the costs amount to:

	Belgium			France		Luxembourg		Netherlands		Germany	UK
	Home	Collect point	Cubee	Home	Collect point	Home	Collect point	Home	Collect point	Home	Home
Order over 50€	Free	Free	Free	4 €	1 €	2 €	1 €	2 €	1 €	2 €	5 €
Order under 50€	5 €	4 €	4 €	9 €	6 €	7 €	6 €	7 €	6 €	7 €	10 €

In the case where part of the order is returned and the total amount of the order after return is less than 50€, the customer will no longer benefit from free delivery and shipping costs will be deducted from the amount of the refund.

Delivery time

We are committed to delivering products as quickly as possible.

The indicative time of preparation of the orders is from 1 to 5 working days.

It is advisable to add to our preparation time, the delivery time of the carrier (bpost) which is approximately 1 to 4 days and can be consulted directly on the website http://www.bpost.be.

If you have not received your package within 7 days of our shipping confirmation email, please contact our Customer Service at 065/40.88.98 or by email at customercare@delcambe.be.

Countries and delivery modes

Depending on the destination country, you can have your order delivered:

Belgium	Home Collect point Cubee


France Luxembourg Netherlands	Home Collect point


Germany UK	Home

At home

You can have your order delivered to your home or to another address.

If the delivery address is in the name of a company, clearly indicate the name of the company and also clearly mention your name.

You will find a barcode that allows you to track your parcel via bpost's E-Tracker tool.

If you are not at home at the time of delivery, your package will be carried again the next day. If you are also not at home at that time, you can pick up your order at the Post Office, which will be indicated on the notice sent by the Post Office. You then have 15 calendar days to collect your package before returning it to us.

In collect point

During the ordering process, you can choose delivery at pick-up points (post offices or post offices). By default, you find the list of points closest to your home but you can also search another zone.

As soon as your order is delivered to the point you have selected, Bpost will notify you by e-mail or SMS and you have 15 calendar days to collect your parcel before returning it to us.

Cubee automatic locker

You can also opt for delivery in an automatic locker, open 24 hours a day, 7 days a week.

As soon as your order is delivered to the box you have selected, Bpost will notify you by e-mail or SMS (depending on the preference you have ticked) and you have 5 calendar days to collect your parcel before it is returned to us.

In a Delcambe store

Coming soon…

Delivery follow-up

As soon as your order is sent to the carrier (Bpost), you receive a shipping confirmation email with a Bpost tracking link.

If you did not receive the confirmation email, check your junk mail beforehand.

Change of delivery address after ordering

After validation of your order, we can modify or correct for you the delivery address as long as the order has not yet been shipped.

If you wish to change the delivery address, contact our Customer Service by phone on 065/40.88.98 or by e-mail at customercare@delcambe.be specifying your order number.

Return an item

You can return your item free of charge to any Delcambe store or return it by parcel post at your expense.

Return fees

The return of your item in any Delcambe store is free.
For a return by mail, the expenses are with your load and will be deduced at the time of the refunding of the articles.

They amount to:

Belgium	5€
Netherlands, Luxembourg, Germany	7€
France and UK	9€

The return costs are free in cases where the return is due to a manifest defect of the goods, a difference between the goods ordered and delivered or an error directly attributable to the seller and if the return meets the conditions of acceptance of returns and refund.

Conditions of return

You have a period of 14 calendar days from the day after delivery to return the products purchased which do not suit you either by depositing them free in store or by returning them by parcel post at your expense.

If the items are returned on time and in perfect condition, the return will be accepted and only the purchase price actually paid will be fully refunded within an indicative period of 14 days from receipt of the package.

The right of exchange or refund therefore applies only insofar as the items are returned in perfect condition, complete and showing no trace of impact, scratches, wear, friction, malfunction and no obvious trace of use. The seller reserves the right to refuse the exchange or refund of items received in return not strictly complying with these conditions.

In order to minimize the risk of damage on return, we suggest that you pack the items in their original packaging.

Refund

In the case of a return by post, you will receive an e-mail informing you if the return is accepted.

As soon as this e-mail is sent, we will proceed with the refund within 10 working days.

For a return in store, after verification and acceptance of the return of our sales staff, you have the possibility to choose between a purchase voucher, an exchange or a refund either directly in cash (depending on the cash register of the store) or by transfer to your account made within 10 working days.

Exchange

The exchange is only possible during a return in store.

For a return by post, you can return the item you do not wish to keep and place a new order for the other item(s).

We will endeavour to refund you as soon as possible.

Reserve a pair for an in-store trial

You can reserve up to 3 pairs in the Delcambe store of your choice without obligation to purchase.

This process takes place in 3 steps:

1. Login or register.

2. Choose your item, select the size and click on "Try in store".

3. Select the Delcambe store of your choice.

You will then receive a confirmation of your reservation by e-mail.

If you did not receive the confirmation email, check your junk mail beforehand.

You are notified by SMS when your reservation is available in store.

It remains at your disposal for 5 working days. After this period, your reservation will be cancelled and the pair put back on sale.

Selling price of a pair reserved in store

The sale price of a pair reserved in store is the price applied on the day of purchase and not that of the day of reservation.

Item is out of stock

The products presented on the site are offered within the limits of available stocks.

Occasionally 2 customers book the last item in stock at the same time.

In this case, only the reservation validated first can be processed.

Consequently, the second reservation is cancelled and customer service contacts the customer to inform him.

However, as the seller puts back on sale products not collected in stores or returned by customers, it is possible that the items will be available again later.

Get the Delcambe loyalty card

The Delcambe loyalty card can only be obtained in a Delcambe store.

It cannot be obtained via the Delcambe website or by post.

Advantages of the Delcambe loyalty card

Your loyalty card allows you to accumulate 5% of the total value of your purchases either in a Delcambe store or on the Delcambe website.

When you buy your 8th item, you get a 5% discount on the amount of the 7 previous purchases.

After taking advantage of this discount, the loyalty card counters are reset and a discount is again applied when purchasing the 8th item.

This advantage only takes into account items purchased at full price, excluding sales and promotions!

Use my loyalty card on my online account

In order for your purchases on the Delcambe website to be recorded on your loyalty card, you must first link your loyalty card to your account.

During a purchase on the site, after having confirmed your basket, it will be proposed to you:

Either, if you already have an account, connect your card to your account
Either to create an account by associating your loyalty card with it

You will then be asked to encode:

Your loyalty card number: The number is on the back of your card.

Your PIN code: Your PIN code is indicated at the bottom of each sales receipt issued in store, when the loyalty card has been used. If you are not in possession of a receipt issued in a Delcambe store, you can obtain your PIN code via the contact form here or by simple request to the e-mail address customercare@delcambe.be specifying your name, first name and loyalty card number.

This operation should only be performed once. All future connections to your account will be charged to your card.